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General Terms & Conditions

You can cancel your order by clicking on the link in the email. You will find the link at the end of the letter with your reservation confirmation. Then follow the instructions on the screen. We recommend that you adjust or cancel your booking as soon as you know that you will not be able to arrive on the selected date.

Cancellation fees

Free cancellation can only be applied 1 day prior of your original arrival date before 12PM. If cancelled less than 1 day before the date of the arrival, 100% percent of the selected rate will be charged. If you book more than one night, 100% of the first night rate will be charged. If you have already prepaid a part of the price of the reservation online, this amount will be refunded to you after cancellation, less cancellation fees (except for non-refundable offers). If you have chosen non-refundable rates or non-refundable offers – no refunds will be issued at any time.

Fees

Prices include VAT.

Check – In time / Check – Out time

Check-in time is from 2 p.m.

* If you plan to arrive before 2 p.m., your belongings can be stored at the reception until your check-in. If you check in earlier, an additional fee may apply.

Check-out time is until 12 a.m.

*If you wish to stay in the room for longer than 12 a.m. on the day of check-out, please inform the reception, if extention of check-out time is possible, the check-out time can be extended with an additional cost.
We recommend that you indicate your estimated check-in time in the “Special Requests” box on the booking form, especially if you think you may be arriving late.
Earliest check-in time is 2 PM
Latest check-out time is 12:00 PM
Reception opening hours: 00:00 – 24:00

Payment And Account Currency

Deposit is not required, but a credit or debit card number must be provided to confirm the booking. Funds will be deducted from the card only in cases where the cancellation policy is violated, in case of late cancellation according to the specified cancellation deadlines or in case of no-show.
National Hotel accepts the following payment cards: Maestro, Mastercard, Visa, American Express and has the right to temporarily freeze a certain amount on your payment card until your arrival. If you request an invoices to be prepaired for the company, please provide details when booking the room or at check-in.
Local currency for settlements – Euros.

Children And Beds

Child accommodation regulations

Children of all ages are accepted.
Children from 12 years are considered as adults.
To see the right prices and information about guests who can stay, add the number of children and their age in the search.

Baby cots and extra beds regulations

0-2 years – Baby cot on request Free of charge

3-11 years – Extra bed on request 25 Eur per child per night

From 12 years – Extra bed on request 35 Eur per person per night

*Maximum capacity of extra beds / babycots in a room depends on the room type. Check the maximum number of beds availableat the room information.
All cots and extra beds are subject to availability.

Age restriction

Minimum required age at check-in is 18 years old.

Pets

Pets are accepted. Additional fee applies.